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Getting started
Signing up, logging in and setting up your profile.
What is amealio?+
amealio is an AI powered dining and celebrations platform. It personalizes menus, helps you plan celebrations, discovers restaurants near you and powers reservations, dine in, delivery and catering in one app.
How do I create an account?+
You can sign up with 1 click WhatsApp login using OTP, or use mobile number, Google, Apple on iOS, or email. Guest browsing is also available before you sign in.
How does 1 click WhatsApp login work?+
Tap Continue with WhatsApp, approve the OTP request in your WhatsApp app and you are signed in. No password is required and your session is secured with a device bound token.
Is guest browsing allowed?+
Yes. You can browse restaurants, menus and celebration packages without an account. You will be asked to sign in when you place an order or book a celebration.
Can I add family members to my profile?+
Yes. You can create family member profiles with individual dietary preferences and allergies so recommendations work for the whole table.
AI personalization
Your Taste Profile and how recommendations work.
What is the AI Taste Profile?+
The Taste Profile is built from your onboarding answers, orders, ratings and celebration history. It powers mood, occasion, weather and health aware recommendations across the app.
How does mood based recommendation work?+
You can tell amealio what you feel like today, for example comfort food, light and healthy, or celebratory. The AI matches this to dishes and restaurants that fit your Taste Profile and time of day.
Can I reset or change my preferences?+
Yes. Open Profile, then Preferences to update dietary tags, cuisines, allergies and celebration styles. Your recommendations refresh instantly.
Does amealio consider allergies?+
Yes. Allergies you record are used to filter dishes, warn on menu items and flag risky combinations. You should still confirm with the restaurant for severe allergies.
Celebrations
Booking birthdays, anniversaries, date nights and more.
What celebrations can I book?+
Birthdays, anniversaries, date night, proposals, graduations, baby showers, retirements, farewells, promotions, family reunions, festivals and corporate celebrations.
How fast can I book a celebration?+
Most Ready Packages can be booked in under two minutes, even for the same day, subject to venue availability.
Can I customize the theme, cake or decor?+
Yes. Smart Choice lets you mix themes, cakes, decorations, music, photography and live performers. Custom Experience assigns a dedicated planner.
Can I invite guests and collect RSVPs?+
Yes. Every celebration includes invitations, RSVP tracking and automated reminders.
Reservations and queue
Table booking, waitlist and dine in.
Can I request a specific seat?+
Yes. You can request indoor, outdoor, window, high chair or wheelchair access. Requests are subject to availability.
How does the live waitlist work?+
You join the queue from the app and get live position updates. When your table is ready you receive a WhatsApp and push alert.
Ordering, delivery and catering
Dine in, takeaway, scheduled orders and ONDC delivery.
Which delivery networks does amealio use?+
amealio uses restaurant fleets and ONDC connected logistics partners such as Porter and Dunzo, with automatic partner selection for the best ETA.
Can I schedule an order?+
Yes. You can schedule delivery, catering or party orders in advance for a chosen time slot.
Is corporate and catering ordering supported?+
Yes. Corporate billing, bulk ordering, AI menu planning and quote generation are available for offices and events.
Payments and invoicing
UPI, cards, wallets and GST invoices.
What payment methods are supported?+
UPI, credit and debit cards, popular wallets and net banking through Razorpay. Split and partial payments are supported for groups and celebrations.
Do I get a GST invoice?+
Yes. GST compliant invoices are issued for eligible transactions and are available in Orders inside the app.
Is my payment information stored securely?+
Card and UPI details are tokenized by our payment partner. amealio does not store full card numbers on its own servers.
Cancellations, refunds and rescheduling
Timelines and eligibility under our policy.
Can I cancel an order?+
Delivery orders can be cancelled at no cost until the restaurant accepts. After acceptance a partial charge may apply based on preparation status. Dine in reservations without prepaid amounts can be cancelled anytime.
What is the celebration cancellation window?+
Ready Packages can be cancelled up to 24 hours before your reservation for a full refund. Smart Choice and Custom Experience bookings follow the specific timeline confirmed at checkout.
How long do refunds take?+
Approved refunds are initiated immediately and typically reflect in your source account within 5 to 7 business days, subject to bank timelines.
Do you offer partial refunds?+
Yes. If part of an order is unavailable or a service could not be delivered, a proportional partial refund is issued for the affected items or services.
Can I reschedule?+
Most bookings can be rescheduled once at no charge, subject to venue availability.
Loyalty, rewards and referrals
Earning and redeeming rewards.
How do I earn points?+
You earn points on eligible orders, reviews, celebrations and referrals. Restaurants may also offer their own tiered memberships.
Can I gift a celebration?+
Yes. Digital gift cards and celebration vouchers can be purchased and shared over WhatsApp.
For merchants
Partnering, onboarding and running your restaurant on amealio.
How do I list my restaurant?+
Visit For Merchants or Book a Demo. Our team completes onboarding in days, including menu sync, POS integration and staff training.
Do you integrate with PetPooja?+
Yes. Menu, inventory, tables, KOTs, billing and customer data sync in real time with PetPooja.
Is amealio ONDC ready?+
Yes. Merchants can publish their menu, availability and pricing to the ONDC network and receive orders through amealio.
Privacy, security and support
How your data is handled and how to reach us.
How does amealio protect my data?+
Data is encrypted in transit and at rest, access is role controlled and audit logged. See our Privacy Policy for the full details aligned to the Digital Personal Data Protection Act, 2023.
How do I contact support?+
Reach us on WhatsApp at +91 85755 09999 or email hello@amealio.com. In app support is available 24 by 7.
How do I exercise my data rights?+
You can request access, correction, erasure or grievance redressal by writing to grievance@amealio.com. We respond within the timelines required by Indian law.
