This Refund Policy explains how cancellations, refunds and rescheduling work on amealio in India. It forms part of our Terms of Service and does not limit your statutory rights under the Consumer Protection Act, 2019.
1. Cancellations
- Ready Packages may be cancelled up to 24 hours before your reservation for a full refund.
- Smart Choice and Custom Experience bookings follow the timelines shared and confirmed at checkout.
- Delivery orders may be cancelled at no cost until the restaurant accepts the order. After acceptance a partial charge based on preparation status may apply.
- Dine in reservations without a prepaid amount can be cancelled anytime at no cost.
2. Refunds
- Approved refunds are initiated immediately and typically credit to the original payment method within 5 to 7 business days, subject to bank timelines.
- UPI refunds usually settle faster than card refunds, depending on your bank.
- Partial refunds are issued proportionally when part of an order or service could not be delivered.
- Where a venue becomes unavailable, any prepaid amount is refunded in full.
3. Rescheduling
Most bookings can be rescheduled once at no charge, subject to venue availability. Reschedule from Orders in the app or write to us and our team will arrange it.
4. Disputes and chargebacks
Chargebacks and payment disputes are handled in line with Reserve Bank of India guidelines and the applicable card network rules. If a complaint remains unresolved, you can escalate to our Grievance Officer at grievance@amealio.com for resolution within 30 days.
5. Contact
For refund questions, email hello@amealio.com or message us on WhatsApp at +91 85755 09999 and we will take care of it.