These Terms of Service, together with our Privacy Policy and Refund Policy, govern your use of amealio, including our website, mobile applications, WhatsApp channel and merchant tools operated by amealio in India. By using amealio you agree to these Terms. If you do not agree, please do not use the service.
1. General provisions
- amealio is offered by the amealio entity operating in India in compliance with applicable Indian laws including the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E Commerce) Rules, 2020.
- We may update these Terms from time to time. Material changes will be notified in the app or by email at least 15 days before they take effect.
- Nothing in these Terms limits any statutory right you have as a consumer under Indian law.
2. Your account and acceptable use
- You must provide accurate information and keep your credentials confidential.
- You must not use amealio for any unlawful, fraudulent, harmful or infringing purpose, or to attempt to access systems without authorization.
- We may suspend or terminate accounts that breach these Terms or applicable law.
3. Terms by feature group
The clauses below apply to specific feature groups in addition to the general provisions above. Where a feature specific clause conflicts with a general clause, the feature specific clause prevails for that feature.
User Onboarding and Authentication
- You must be 18 years or older, or use amealio under the supervision of a parent or legal guardian.
- You are responsible for the accuracy of your registration details and for keeping your login credentials, including your WhatsApp OTP, confidential.
- 1 click WhatsApp login is provided through the WhatsApp Business API. By using it you consent to receive OTP and service messages on your WhatsApp number.
AI Personalization Engine
- AI recommendations are generated automatically based on your profile, preferences and activity. They are suggestions only and do not constitute medical, dietary or health advice.
- Users with allergies or medical conditions must independently verify ingredients and preparation with the restaurant before consumption.
Restaurant Discovery and Smart Search
- Restaurant listings, ratings and availability are provided by partner restaurants and third party sources and may change without notice.
- amealio does not guarantee the accuracy of third party information such as menus, timings or offers.
Celebration Platform
- Celebration bookings are subject to venue availability, vendor confirmation and applicable local regulations.
- Add ons such as cakes, decor, live performers and photography are provided by third party vendors. amealio acts as a facilitator and is not liable for the acts or omissions of such vendors beyond the responsibilities agreed in writing.
- Ready Package celebrations may be cancelled up to 24 hours before the reservation for a full refund. Smart Choice and Custom Experience bookings follow the timelines shared and confirmed at checkout.
Selfie Wall and Smart Mirror
- By uploading, capturing or sharing photos or videos through Selfie Wall, Smart Mirror or social sharing features, you grant amealio a non exclusive, worldwide, royalty free licence to store, process and display such content for the purpose of providing the service.
- You confirm that you have the right to share the content and consent from any identifiable individuals in the media.
Reservations, Queue and Ordering
- Reservations are subject to real time availability. amealio may cancel or reassign reservations if the venue becomes unavailable and will process any prepaid amount as a full refund.
- No show for a reservation with a prepaid amount may result in forfeiture of the amount as per the venue policy shown at booking.
Delivery and Catering
- Where delivery is fulfilled through ONDC or third party logistics partners, the applicable terms of the seller and logistics provider on the ONDC network also apply. amealio acts as a buyer application under the ONDC framework.
Merchant Dashboard and AI Assistant
- Merchants agree to provide accurate menu, pricing and inventory information and to fulfil accepted orders as per the confirmed terms.
- Commercial terms including commissions, subscription fees and payout timelines are governed by the Merchant Agreement executed at onboarding.
- Merchants shall comply with the Food Safety and Standards Act, 2006 and all applicable food safety, labelling and licensing requirements.
Marketing, Loyalty and Rewards
- Promotional codes and offers are subject to specific terms displayed at the time of the offer including expiry, minimum order value and eligible items.
Payments
- Payments are processed by Razorpay, an RBI regulated payment aggregator. amealio does not store full card or account credentials on its own servers.
- Approved refunds are initiated immediately and typically credit to the source instrument within 5 to 7 business days, subject to bank timelines.
- Partial refunds are issued when part of an order or service could not be delivered. The refund amount is computed proportionally against the affected items or services.
- GST compliant invoices are issued for eligible transactions in accordance with the Central Goods and Services Tax Act, 2017.
- Chargebacks and disputes are handled as per Reserve Bank of India guidelines and the applicable card network rules.
WhatsApp Commerce
- Order and service communication may be sent through WhatsApp, SMS, email and push notifications. You may opt out of marketing communications at any time from Settings.
- You must not misuse WhatsApp channels, including for spam, harassment or unlawful content.
Reviews and Social
- Reviews must be based on genuine experience. amealio may moderate, edit or remove content that violates its Community Guidelines or any applicable law.
- You are solely responsible for the content you post.
ONDC Integration
- Where amealio acts as a buyer application on the Open Network for Digital Commerce, the ONDC network policies including grievance redressal apply in addition to these Terms.
- Issues related to seller quality, delivery or fulfilment on the ONDC network are addressed jointly by the seller, logistics provider and amealio as per the network operating procedures.
PetPooja POS Integration
- When a merchant uses PetPooja based integration, menu, price, inventory and order data flow between the systems. amealio processes such data only to provide the service.
Admin and Super Admin
- Administrative access to amealio systems is granted on a least privilege basis and all actions are logged. Misuse may lead to termination and legal action.
Integrations
- Third party integrations are governed by the respective third party terms. amealio is not responsible for downtime or errors caused by third party systems.
Future AI Experiences
- Preview or beta AI features are provided as is without warranty. amealio may modify or withdraw such features at any time.
4. Cancellations, refunds and rescheduling
- Delivery orders may be cancelled at no cost until the restaurant accepts. After acceptance a partial charge based on preparation status may apply.
- Ready Package celebrations may be cancelled up to 24 hours before the reservation for a full refund.
- Smart Choice and Custom Experience bookings follow the timelines confirmed at checkout.
- Approved refunds typically credit to the source instrument within 5 to 7 business days, subject to bank timelines.
- Partial refunds are issued proportionally for the specific items or services that could not be delivered.
- Most bookings may be rescheduled once at no charge, subject to venue availability.
5. Consumer rights and grievance redressal
In line with the Consumer Protection (E Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer for India is available at:
- Grievance Officer, amealio
- Email: grievance@amealio.com
- WhatsApp: +91 85755 09999
- Response acknowledgement within 48 hours and resolution within 30 days of receipt of a valid complaint.
6. Intellectual property
The amealio brand, software, video menus, AI models, designs and content are owned by amealio or its licensors. You may not copy, modify, distribute or create derivative works without prior written permission.
7. Limitation of liability
To the maximum extent permitted by law, amealio and its partners shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the service. Our aggregate liability for any claim shall not exceed the amount paid by you for the specific transaction giving rise to the claim, or one thousand rupees, whichever is higher. Nothing in this clause limits liability that cannot be excluded under Indian law.
8. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to statutory consumer rights, the courts at the registered office of amealio in India shall have exclusive jurisdiction. Disputes may also be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in India.
9. Contact
For any questions about these Terms, write to hello@amealio.com or reach us on WhatsApp at +91 85755 09999.