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Getting started
Signing up, logging in and setting up your profile.
What is amealio?+
amealio is an AI powered dining and celebrations platform. It personalizes menus, helps you plan celebrations, discovers restaurants near you and powers reservations, dine in, delivery and catering in one app.
How do I create an account?+
You can sign up with your mobile number and a one time code, or use Google, Apple on iOS, or email. Guest browsing is also available before you sign in.
How does one tap phone login work?+
Enter your mobile number, tap the one time code we text you and you are signed in. No password is required and your session is secured with a device bound token. Message and data rates may apply.
Is guest browsing allowed?+
Yes. You can browse restaurants, menus and celebration packages without an account. You will be asked to sign in when you place an order or book a celebration.
Can I add family members to my profile?+
Yes. You can create family member profiles with individual dietary preferences and allergies so recommendations work for the whole table.
AI personalization
Your Taste Profile and how recommendations work.
What is the AI Taste Profile?+
The Taste Profile is built from your onboarding answers, orders, ratings and celebration history. It powers mood, occasion, weather and health aware recommendations across the app.
How does mood based recommendation work?+
You can tell amealio what you feel like today, for example comfort food, light and healthy, or celebratory. The AI matches this to dishes and restaurants that fit your Taste Profile and time of day.
Can I reset or change my preferences?+
Yes. Open Profile, then Preferences to update dietary tags, cuisines, allergies and celebration styles. Your recommendations refresh instantly.
Does amealio consider allergies?+
Yes. Allergies you record are used to filter dishes, warn on menu items and flag risky combinations. You should still confirm with the restaurant for severe allergies.
Celebrations
Booking birthdays, anniversaries, date nights and more.
What celebrations can I book?+
Birthdays, anniversaries, date night, proposals, graduations, baby showers, retirements, engagement parties, promotions, family reunions, Thanksgiving and Friendsgiving dinners, game day watch parties and corporate celebrations.
How fast can I book a celebration?+
Most Ready Packages can be booked in under two minutes, even for the same day, subject to venue availability.
Can I customize the theme, cake or decor?+
Yes. Smart Choice lets you mix themes, cakes, decorations, music, photography and live performers. Custom Experience assigns a dedicated planner.
Can I invite guests and collect RSVPs?+
Yes. Every celebration includes invitations, RSVP tracking and automated reminders.
Reservations and queue
Table booking, waitlist and dine in.
Can I request a specific seat?+
Yes. You can request indoor, outdoor, window, high chair or wheelchair access. Requests are subject to availability.
How does the live waitlist work?+
You join the queue from the app and get live position updates. When your table is ready you receive a text and a push alert.
Ordering, delivery and catering
Dine in, takeout, scheduled orders and courier delivery.
Which delivery networks does amealio use?+
amealio uses restaurant fleets and courier partners such as DoorDash Drive and Uber Direct, with automatic partner selection for the best ETA.
Can I schedule an order?+
Yes. You can schedule delivery, catering or party orders in advance for a chosen time slot.
Is corporate and catering ordering supported?+
Yes. Corporate billing, bulk ordering, AI menu planning and quote generation are available for offices and events.
Payments and invoicing
Cards, digital wallets and itemized receipts.
What payment methods are supported?+
Credit and debit cards, Apple Pay, Google Pay and ACH bank transfer for corporate accounts. Split and partial payments are supported for groups and celebrations.
Do I get an itemized receipt?+
Yes. Itemized digital receipts showing state and local sales tax, fees and tips are issued for every transaction and are available in Orders inside the app.
Is my payment information stored securely?+
Card details are tokenized by our PCI DSS Level 1 certified payment processor. amealio does not store full card numbers on its own servers.
Cancellations, refunds and rescheduling
Timelines and eligibility under our policy.
Can I cancel an order?+
Delivery and pickup orders can be canceled at no cost until the restaurant accepts. After acceptance a partial charge may apply based on preparation status. Dine in reservations without a deposit can be canceled anytime.
What is the celebration cancellation window?+
Ready Packages can be canceled up to 24 hours before your reservation for a full refund. Smart Choice and Custom Experience bookings follow the specific timeline confirmed at checkout.
How long do refunds take?+
Approved refunds are initiated immediately and typically post to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
Do you offer partial refunds?+
Yes. If part of an order is unavailable or a service could not be delivered, a proportional partial refund is issued for the affected items or services.
Can I reschedule?+
Most bookings can be rescheduled once at no charge, subject to venue availability.
Loyalty, rewards and referrals
Earning and redeeming rewards.
How do I earn points?+
You earn points on eligible orders, reviews, celebrations and referrals. Restaurants may also offer their own tiered memberships.
Can I gift a celebration?+
Yes. Digital gift cards and celebration vouchers can be purchased and shared by text or email. Gift card funds do not expire where state law prohibits expiration.
For merchants
Partnering, onboarding and running your restaurant on amealio.
How do I list my restaurant?+
Visit For Merchants or Book a Demo. Our team completes onboarding in days, including menu sync, POS integration and staff training.
Do you integrate with my point of sale?+
Yes. Menu, inventory, tables, tickets, billing and guest data sync in real time with Toast, Square and Clover.
Can I take orders from other channels?+
Yes. Merchants publish menu, availability and pricing once and receive orders from amealio, their own website and connected delivery marketplaces in a single dashboard.
Privacy, security and support
How your data is handled and how to reach us.
How does amealio protect my data?+
Data is encrypted in transit and at rest, access is role controlled and audit logged. Our program is aligned to the NIST Cybersecurity Framework and SOC 2. See our Privacy Policy for the full details, including your CCPA and state privacy rights.
How do I contact support?+
Call or text us at +1 (888) 263-2546 or email hello@amealio.com. In app support is available 24 by 7 for live orders.
How do I exercise my data rights?+
You can request access, correction, deletion, or opt out of sale and sharing by writing to privacy@amealio.com or from Settings. We verify and respond within 45 days as required by the CCPA and comparable state laws.