This Refund Policy explains how cancellations, refunds and rescheduling work on amealio in the United States. It is part of our Terms of Service and does not limit rights you have under federal or state consumer protection law.
1. Cancellations
- Ready Packages may be canceled up to 24 hours before your reservation for a full refund.
- Smart Choice and Custom Experience bookings follow the timelines confirmed at checkout.
- Delivery and pickup orders may be canceled at no cost until the restaurant accepts. After acceptance a partial charge based on preparation status may apply.
- Dine in reservations without a deposit can be canceled anytime at no cost.
2. Refunds
- Approved refunds are initiated immediately and typically post to the original payment method within 5 to 10 business days, depending on your bank or card issuer.
- Sales tax is refunded proportionally with the refunded items.
- Tips are refunded in full when an order is canceled before pickup or delivery.
- Partial refunds are issued proportionally when part of an order or service could not be delivered.
- If a venue becomes unavailable, any deposit or prepaid amount is refunded in full.
3. Rescheduling
Most bookings can be rescheduled once at no charge, subject to venue availability. Reschedule from Orders in the app, or contact support and our team will arrange it.
4. Disputes and chargebacks
Please contact us before filing a chargeback so we can resolve the issue directly. Disputes are handled under the Fair Credit Billing Act, Regulation E where applicable, and the rules of the relevant card network. Unresolved complaints can be escalated to support leadership for a decision within 30 days.
5. Contact
For refund questions, email hello@amealio.com or call or text +1 (888) 263-2546 and we will take care of it.